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Return & Refund Policy

You may return any Team Doctors® device before 30 days of your purchase date.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

To complete your return, we require a receipt or proof of purchase.  

There are certain situations where only partial refunds are granted (if applicable) 
- Any item in its original condition, is damaged or missing parts for reasons due to our error 
- Any item that is returned more than 30 days after delivery 

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, in the amount of days relative to your banks processing time. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at teamdoctors@aol.com. 

Shipping 
If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns within 30 days of receiving your order. If forever reason you don’t like your Vibeassage or Massage Assist you can return it for a full refund. Please note the following exceptions to our return and exchange policy:

• Discounted items are final and cannot be returned or exchanged
 • Returned items must be returned in original packaging
• Returned items must have no visible signs of wear or use

To initiate a return or exchange, please complete the following steps: Your steps should be laid out clearly, linking to relevant pages, such as your online portal.

1. Login to our online return portal using your email address and order ID
2. Choose the products you wish to return or exchange from your order
3. Print your prepaid shipping label that you will receive by email
4. Send all items back to us using the label provided